Shipping Policy
Title

Last updated: December 2024

1. General

2. Shipping Times & Delivery

3. Shipping Costs

4. Bulk Orders

5. Delivery Issues & Missing Packages

6. International Shipping

7. Important Notes

1. general

At BetterThanYourX, we strive to provide our customers with a seamless and reliable shopping experience, from purchase to delivery. We use a variety couriers to ensure fast, secure, and efficient delivery of all our products across Australia.

2. shipping times & delivery

Processing Time: All orders are processed within 1-3 business days. Please note that processing times may be slightly longer during peak seasons or sale periods.

 

Shipping Times: Shipping times vary depending on your location and can take up to 2-8 business days to be delievered.

 

Please allow extra time for orders placed during peak holiday seasons.

 

Shipping Method: We use a variety of couriers for all our deliveries.

3. shipping costs

Standard Shipping: Standard shipping is available for all orders. The cost is calculated at checkout based on your delivery location and the size/weight of your order.

 

Free Shipping: We offer free standard shipping on orders over $150 within Australia.

 

Express Shipping: Express shipping is available at an additional cost. The price will be calculated at checkout.

4. bulk orders

For bulk orders, please contact us at orderbetterthanyourx@gmail.com to arrange your purchase. Shipping rates will vary based on the size and destination of the order.

5. delivery issues & missing packages

If your package is delayed or you are unable to track it, please contact us at orderbetterthanyourx@gmail.com as soon as possible so we can assist in resolving the issue.

 

In the event that your package is lost or damaged during transit, we will work with our variety of couriers to resolve the situation and ensure you are either refunded or have your item replaced, depending on the circumstances.

6. international shipping

Currently, we only offer shipping within Australia. We hope to expand our shipping options in the future, so please stay tuned for updates.

7. important notes

Please ensure that your shipping address is correct and complete. We are not responsible for any delays or undelivered orders due to incorrect address details provided by the customer.

 

Shipping times are estimates provided by our couriers and may vary due to unforeseen circumstances or during peak periods.

 

Thank you for shopping with BetterThanYourX. If you have any questions or concerns regarding your order or shipping, feel free to reach out to our customer support team at orderbetterthanyourx@gmail.com. We're here to help!